Legal

Privacy Policy

Switch Media Marketing LLC | Effective Date: 2/9/2019 | Updated: 3/1/2026

At Switch Media Marketing LLC, we are committed to protecting your privacy while delivering high-performance autonomous solutions. This policy outlines the specific types of personal information we collect, how we process that data through our AI infrastructure, and your rights as a user.

Information We Collect

  • Contact Data: Name, email address, phone number, and billing information provided during service registration.

  • Audio and Voice Data: Voice recordings and text transcriptions resulting from interactions with our AI Voice Receptionist systems.

  • System Metadata: Technical information including IP addresses, browser types, and API call logs generated during your use of our integrated AI workflows.

How We Use Your Information

  • Autonomous Service Delivery: To train and deploy custom AI agents, optimize ad targeting, and manage billing.

  • Communication: To respond to inquiries and send technical or marketing updates.

  • System Refinement: To improve the natural language understanding (NLU) and latency of our voice and automation engines.

Information Sharing and AI Sub-Processors

  • AI Model Providers: We share necessary data with third-party AI providers (including OpenAI, Vapi, and ElevenLabs) to facilitate autonomous services. These providers are not authorized to use your personal data for their own marketing purposes.

  • Compliance: We share information with law enforcement only as required by law to protect our legal interests.

SMS and Mobile Communications

By providing a phone number, you consent to receive automated messages from our systems. You may opt-out at any time by replying 'STOP'.

Security and Liability

We implement technical measures to protect your data. However, Switch Media Marketing LLC is not liable for unauthorized third-party interceptions or breaches beyond our reasonable technical control.

Your Rights

You have the right to access, correct, or delete your data. Additionally, you may request human intervention for any significant decision made by our autonomous AI systems.

Contact Us

For privacy inquiries, contact charles@switchmediaco.com.